EVA Air is the second largest airline company in Taiwan and is privately owned and has an international route network. The company was the first to introduce the premium economy class. EVA belongs to the Evergreen Group, which also operates air cargo and aviation services.
EVA Air's focus city is in Bangkok, with connections for its European destinations. its route is affected by its political status so EVA Air had only chartered flights to China in 2008. There had been direct flights at regular schedules, though in December 2008.
Check-In
EVA Air has an online check-in process on their website although travel document and baggage checks are still done, so the usual process is not replaced. Online check-in is available to passengers from 24 to three hours prior to the scheduled flight. This process however, is not available for those traveling with infants, those under 12 who are traveling alone, those requiring assistance and group travel passengers. Passengers may contact EVA Air for rebooking but are advised to check on ticket validity and confirmation before doing so.
Baggage
Each EVA Air passenger is allowed one carryon weighing up to 7 kg/15 lb or less and not be more than115 cm in dimension. Aside from this, the passenger may carry, with no additional charge, a laptop, purse, small backpack, briefcase or camera case and a coat, hat, scarf, shopping bag, food, drink, and other personal belongings. Economy class passengers are allowed to check in baggage weighing up to 23kg/50lb and elite class passengers are allowed up to 28kg/61lb. Premium class passengers may have checked luggage weighing up to 32kg/70lb.
Child Fares
Fare for children between two and 12 years of age is 75% of the full adult price but may vary depending on the route.
Senior Fares
N/A
Pets
Pets, except escort dogs or emotional support animals, are prohibited in the cabin. Pets with which humans depend on as a means of sight or hearing are carried free without weight limits and all others are charged as excess baggage and not included in the free baggage allowance. Animals and containers weighing less than 23 kg are charged twice the normal excess baggage charge per container.
Carrying Oversized Baggage (Musical Instruments, Strollers, etc.)
Unchecked items such as musical instruments occupying extra seat are charged and considered cabin baggage. Although some musucal instruments may be allowed to be higher that the back of the seat, it must not obstruct the passenger's view or the emergency signs.
In-Flight Service
EVA Air offers the most advanced in-flight entertainment system in the whole world. All seats, no matter the class, will have complete access to movies, games, music and many other features through the Star Gallery entertainment library.
Air Miles
The Evergreen Club is Eva Air's frequest flyer program.
Airline Food
EVA Air offers sumptuous meals while on flight with options depending on seat class, destination and length of flight. Special meals are also offered by request at least 24 hours before the flight.
In-Flight Magazine
N/A
Airline Alliances
EVA Air is a member of the Evergreen Group which comprises of shipping, transportation and other service companies. This includes the Evergreen Air Cargo Services, Evergreen Air Services and UNI Air.
Contact Information
U.S. (New York) Reservations: 1 (800) 695-1188
London Reservations: 44-20-7380-8300
Website:
evaair.com www.evaair.com
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